Familienservice: A Portrait

Leader in Work-Life-Balance, Diversity & Inclusion

Leading provider in Germany
Actively engaged in multiple networks and working groups that underpin current work-family policy innovations
Broad portfolio of innovative, solution-oriented services
Most experienced provider of childcare and referral services in Europe
Successful facilitator of innovative public-private-partnership programs
Advanced online information services

Branch offices in all major cities in Germany, Switzerland and Austria
National co-ordination of branch offices and experts
Co-operation with public authorities and institutions
Friendly, customer-oriented service
Long office opening hours
24 hour emergency service hotline
Solution-oriented individual case processing
Service in English and various other languages
High national quality standards
Transparent and continuous interaction with our customers
Systematic evaluation of customer satisfaction
Efficient case processing with the help of specially developed software solutions
Continuous training of all employees
Constant service improvement

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